Last updated: July 28, 2026

Returns

We want you to be happy with every purchase from Rose Clothing Store. If you are not, you may return unused items in their original packaging within 7 days of delivery. Items that are used, damaged by the customer, personalised/custom-made, or perishable cannot be returned unless faulty.

How to Start a Return

Email [email protected] with your order number and the reason for the return. We will confirm the return address and any next steps within 48 hours. Return shipping is paid by the customer unless the item arrived faulty or incorrect.

Refunds

Once we receive and inspect your return, we will confirm the outcome by email. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping fees are refunded only when the return is due to our error.

Faulty or Incorrect Items

If your order arrives damaged, faulty or not as described, contact us within 48 hours of delivery with photos. We will replace the item or refund you in full, including shipping, at your choice.

Service Bookings

For services, cancellations made at least 24 hours before the appointment are refunded in full. Later cancellations or no-shows may be charged as described in our Terms of Use.